Ai Replying Tag

AI replying tag:

Whenever an AI is replying to a contact, that information can be seen in the AI portal as the AI is replying. But if you would like to trigger a workflow or have additional functionality around analysis and information pulling - the tag ai_replying is added during AI generation. Whenever a message has come through with an active tag, just like in the portal with the general animation, the tag is added before generation, and removed on successful send to the CRM (i.e. messageId is available from the send).

What use cases are around this?

• Fallbacks:

  • Use the ai_replying tag to trigger a workflow with a wait timeout for reply sending. This can be helpful in the event of vendor or platform timeout / server maintenance. This can also be helpful in the event of decision making around replies.