Call Tagging

Call Tagging:

Whenever an AI call is finished, there are tags added to the contact to signify outcome and dispositioning. You can use these tags instead of a post-call webhook or in tandem with the post-call webhook to do campaigning on outcome / disposition.

 

Tags Include:

 

answered

not answered 

ai voice appointment booked

voicemail reached

contact hangup

ai hangup

dial failed

dial no answer

call transfer

machine detected

max duration reached

dial busy

inactivity

scam detected

… and more to come.