Importing Vonage Numbers

How to connect your existing Vonage numbers to our system using SIP trunking.

You can follow this process with any phone provider that supports SIP trunking—Vonage is just the example we’re using here.

This guide walks you through bringing your own number into the platform so your AI assistant can handle both incoming and outgoing calls. If your provider supports elastic SIP trunking, you’ll be able to set up a connection, route your number through it, and use it inside the AI system.

Elastic SIP trunking basically connects our VoIP system to the public phone network (PSTN), which allows your AI to make and receive real phone calls.

Step-by-Step: Vonage SIP Setup

Log in to your Vonage account and head over to the SIP tab.
Create a new SIP trunk.
- When setting up the trunk, make sure to copy your URI, username, and password under the termination (outbound) section. You’ll need these later when connecting your number.
Set the origination (inbound) address to:
- 5t4n6j0wnrl.sip.livekit.cloud
Move your existing numbers into this trunk, or purchase new ones.
Once your number is active inside the trunk, import it into the AI system.
- You’ll need the full number in raw format (with country code), along with your trunk’s URI and the authentication credentials you copied earlier.

Troubleshooting & Support

If you’re running into issues with inbound or outbound calls, your best option is to check your Twilio logs (if you're using Twilio for routing).

Just a heads up—we don’t have any visibility or control once the call leaves our system. All we do is pass along the info you provide to format the SIP packet. Whether or not the call goes through depends entirely on the telephony provider.

Common issues to double-check:

Is your account verified?
Is your number properly formatted (must be in raw E.164 format)?
Are there regulations in your country that require additional setup?

If anything seems off, reach out to your provider directly—they’ll be able to troubleshoot deeper on their end.